Terms and Conditions

Southern Regional College Terms and Conditions for Enrolment and Application 2018/19

 

Introduction

Before applying to or enrolling on any course, you are encouraged to make yourself familiar with this and associated documents. You are also encouraged to print and keep a copy for your records. If you have any queries relating to this document, please contact   qualityhelpdesk@src.ac.uk

These Terms and Conditions for enrolment and application will apply to all potential and existing learners. 

 

Scope of Terms and Conditions

These Terms and Conditions are issued in relation to enquiries, applications and/or enrolments at Southern Regional College.

 

College Disclaimer

This information is correct at the time of print. However, it may be subject to change and no course advertised is guaranteed. Please note that courses are delivered in English (unless otherwise stated).

 

Applying to Southern Regional College

Southern Regional College welcomes applications from all learners. Applications for admission to all courses are considered without regard to any inappropriate distinction e.g. age, ethnic origin, nationality, disability, sexual orientation, gender, religious or political beliefs, marital status, care experience or socio-economic background.

Information on how to apply to the College is available on our website https://www.src.ac.uk/courses/apply-now or by telephoning the College Enrolment and Course Enquiries line on 0300 123 1223 or complete the course enquiry form on the website –  click here

Potential learners can view the College Admissions Policy and Criteria at https://www.src.ac.uk/tm-about-us/about/policies   

 

Enrolling at Southern Regional College

Southern Regional College welcomes enrolments from all learners unless they are assessed as being a risk to others. Information on how to enrol is contained on the website and those wishing to enrol at the College can obtain information from the website www.src.ac.uk  or by telephoning the College Enrolment and Course  Enquiries line on 0300 123 1223 or complete the course enquiry form on the website – click here

Potential learners can view the College Admissions Policy and Criteria at https://www.src.ac.uk/tm-about-us/about/policies  

 

Course Entry Requirements

Courses offered by the College are aimed at a wide range of abilities. The most up-to-date minimum entry requirements for full time and substantial part time courses can be viewed on our website at https://www.src.ac.uk/courses/apply-now

In some cases, additional criteria may apply and this information can be found on course pages. Further information on course entry criteria (Admissions Policy and Criteria) is available at

https://www.src.ac.uk/tm-about-us/about/policies  

 

Course Content

Sometimes, due to circumstances beyond our control, it is necessary to change delivery from the published course content. When this happens, the College will inform you of changes via its Campus Services and School Administration team.

 

Privacy Policy

You can view our Privacy Policy here

 

Cancellation of Course Before it Starts

The College will make every effort to run the advertised courses and programmes. However, all courses must have a minimum number of students in order to contribute to operating costs and some classes may be combined to improve class sizes. If the minimum number of students is not reached on a course, the College reserves the right to withdraw the course or a specific course element and in other cases classes may have to be cancelled. The relevant curriculum team supported by the College’s Student Services teams will provide appropriate support to applicants to find alternative programmes at Southern Regional College or to support applications to other providers.

Where a full time or substantial part time course is cancelled, applicants will be invited to apply to another course and the date of their original application will be applied to the new application.

 

Cancellation of a Course In-Year

In exceptional circumstances, a course may be closed by the College or its awarding body/University partners or the College may no longer be able to teach a course or an aspect of a course to a specific group of students, or the College or awarding body/University partner may introduce a substantial change which will impact on applicants and/or current students.

The relevant curriculum team supported by the College’s Student Services teams will provide appropriate support to students to to complete the course of study on which they are enrolled find alternative programmes at Southern Regional College or to support applications to other providers.

Course closures will be managed through Southern Regional College’s HE Course Closure, Suspension and Substantial Changes Policy at https://www.src.ac.uk/tm-about-us/about/policies

 

Changing Course Location or Content 

Southern Regional College has endeavoured to provide you with information on your programme including content and location and will not change these unless necessary. Any necessary course changes will be managed through Southern Regional College’s HE Course Closure, Suspension and Substantial Changes Policy at   https://www.src.ac.uk/tm-about-us/about/policies

The course location referenced may be the primary location and you may have to attend at an alternative campus. This information will be clearly communicated to you at the time of enrolment. If the location is changed during your course of study, the College will make every effort to notify you as soon as possible to minimise any inconvenience this may cause.

In all cases where there is to be a programme change the College will communicate to students and applicants who would be affected by this as soon as it has been approved. In most cases this will be the academic year before the change happens. There are however limited circumstances where changes need to be made with less notice as per the HE Course Closure, Suspension and Substantial Changes Policy.

 

Refund Policy/Early Withdrawal from a Course

Tuition fees must be paid in full and cannot be refunded. The exceptions to this are as follows:

  • Where a course/session is cancelled by the College, students will be offered either a place on a suitable alternative course or a full refund.
  • If a student has provided written notification to the College at least 5 working days before the course starts to confirm that they will not be attending, a full refund will be offered.
  • If the time and day or evening meeting of the class has been changed and the student is unable to continue attending because of these changes.
  • Other fee waiver or refund applications shall be considered only in exceptional circumstances by the Chief Executive, (or in his absence by the Director of Finance and Corporate Services). Any case for exceptional circumstances to be considered must be supported by a statement from the appropriate Head of School/Assistant Director.

Registration, examination and validation fees will only be reduced or refunded if the amount is requested before the fee has been forwarded to the external body. 

For full terms and conditions please refer to the Fees Refund Policy available at https://www.src.ac.uk/tm-about-us/about/policies

 

Unpaid Student Fees

Action will be taken by the College to recover any outstanding fees.  This shall include the issuing of letters of reminder, the use of a debt recovery agency and may also include legal proceedings to recover the outstanding fees together with any administrative costs. Students who default on payment of fees may be removed from a course of study which may result in not having work assessed and access to all College facilities withdrawn.

Any student who completes a course of study and who has fees outstanding will not be eligible to graduate until and unless all outstanding fees are paid. 

The payment of fees is the responsibility of each student and they may be paid by cash, cheque, credit/debit card or other method approved by the College.    Students will be required to pay all course fees at enrolment unless otherwise determined by the College.  They are normally collected during enrolment at the beginning of the academic year, but where appropriate, additional fees may be collected at enrolment throughout the year.

  • All Higher Education (HE) students will be required to commit themselves to the payment of the full fee due. All HE students must provide evidence that they have sufficient finance to pay course fees or have made a genuine commitment to access financial assistance.  
  • A full time HE student may not be permitted to enrol unless they pay tuition fees or provide evidence of their application to the Student Loan Company. Full time HE students not applying to the Student Loan Company for a loan must pay full fees at enrolment unless instalment arrangements have been approved by the Finance Department. 
  • Part time HE students must pay a minimum of £100 or 25% of the full fee, whichever is higher, at enrolment, and set up an instalment plan if they are making an application for support to  the Education Authority.  If the student is not eligible for support they must pay the full fee at enrolment.
  • Any amounts paid by HE students which are subsequently funded by the Education Authority or Student Loans Company will be refunded to the student.

The College will facilitate the administration of part-time higher education student grants through the Education Authority and student loans through the Student Loans Company insofar as the College will distribute the application forms. It is the individual student’s responsibility to complete and submit all appropriate forms and paperwork in support of any application for financial assistance.

The full fees policy may be viewed at https://www.src.ac.uk/tm-about-us/about/policies

Further information on the Annual Fees and Charges is available at: https://www.src.ac.uk/tm-about-us/about/policies

 

Equality and Diversity

The College aims to provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities. Students are encouraged to work within the College's atmosphere of mutual respect.

Behaviour which makes another feel embarrassed, demeaned, ridiculed or intimidated because of their sex, race, disability, religious beliefs or any other characteristic is totally unacceptable.

If any individual or group in the College feels that they have been treated unfavourably, discriminated against or suffered harassment and wish to discuss the matter or make a formal complaint, then the College Management will respond promptly and compassionately. Any student should raise any such matter with their lecturer, personal tutor or the Head of School.

Click here to find out more about the SRC Equality Scheme. 

 

Data Protection & Freedom of Information

Personal data provided by you to the College may be processed by us in accordance with the provision of the Data Protection Act 1998 and our Data Protection Policy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

For further information in relation to Data Protection & Freedom of Information Policies please visit our website on https://www.src.ac.uk/tm-about-us/about/policies 

Criminal Disclosures

Southern Regional College is committed to providing a safe environment for all of its students. You must tell us about any unspent convictions you have If you advise us of certain criminal convictions, you will be contacted by a designated member of college staff to obtain further details prior to making a decision on your enrolment. You will not be automatically excluded from enrolment but in certain circumstances the College may be required to refuse your enrolment on your chosen course. In addition you may have to agree to a risk control contract before your enrolment can be confirmed and your case may be discussed with external agencies e.g. PPANI.

For more information please see https://www.src.ac.uk/tm-student-life/student-welfare

 

Health and Safety 

Southern Regional College, recognises and accepts its responsibilities to comply with the statutory duty requirements under the Health & Safety at Work (Northern Ireland) Order 1978 and subsequent regulations, to ensure, so far as is reasonably practicable the health, safety and welfare of all employees, learners and visitors. The College’s Health & Safety Policy can be viewed at https://www.src.ac.uk/tm-about-us/about/policies

 

Non EU learners 

The College welcomes applications from international students. Applications and enrolments will be processed in accordance with United Kingdom Visa & Immigration (UKVI) and Southern Regional College Admissions policy and procedure.   More information is available from an International Students Guide at  https://www.src.ac.uk/tm-student-life/international-students-guide

 

Feedback - Compliments and Complaints and Appeals

If a customer feels that the College has exceeded the expected standard of service or wishes to leave a compliment or positive comment, they can either:

  • Complete an online ‘Customer Compliments Form’ at https://portals.src.ac.uk/feedback/compliments.php
  • Complete a hard copy ‘Customer Compliments Form’. Forms may be downloaded from the College website or they are available at reception.
  • Email the College on feedback@src.ac.uk 
  • Advise a member of staff in person of the positive experience.

If a customer wishes to provide general feedback on the performance of the College they can:

If there is an occasion where a customer is not satisfied with the service we provide; they have a right to complain. We would encourage customers to seek to resolve any issues informally with the relevant member of staff e.g. face-to-face discussion. Customers can email the College on feedback@src.ac.uk to provide details of their informal complaint.

Where a resolution cannot be found or if the complaint is sufficiently serious, the customer may submit a formal complaint in writing. 

If a customer wishes to make a formal complaint, they can either:

  • Complete an online Customer Complaints Form on the College website at https://www.src.ac.uk/contactus/complaints?lang=en 
  • Complete a hard copy ‘Customer Complaints Form. Forms are downloadable from the College website or available at reception.
  • Email the College on feedback@src.ac.uk 
  • If the complaint relates to an academic matter, students have the right to contact and engage with the relevant Awarding Body directly.

The College’s Complaints and Compliments policy can be accessed on the SRC website at https://www.src.ac.uk/tm-about-us/about/policies

The policy provides details of the process the College will take when addressing complaints, the associated response timeframes, and the potential avenues for escalation of the complaint, including appeals and referral to the Northern Ireland Public Services Ombudsman. 

 

SRC Student Charter and College Rules for Students

The College has College Rules which students are expected to adhere. A copy of these rules can be found in the student handbook which is given to students at the start of term. Alternatively a copy can be obtained from clicking on the link below. https://www.src.ac.uk/tm-student-life/student-welfare

 

Changes to the Terms and Conditions 

Southern Regional College may change these terms and conditions at any time but only under exceptional circumstances so it is advised that you retain a copy at the time of enrolment for your records. The College will continue to review these terms and conditions in association with its Student Council, through Student surveys and through feedback to the College.

 

General Information 

The College website provides extensive information on courses, facilities on campus and support available to you as a student which could enhance your learning. A Student course handbook and Diary is available at the start of each year which provides a wealth of information. You should visit the College’s website regularly as any amendments to the policies and procedures referred to in these terms and conditions shall be made available on the College website.