Terms and Conditions

Southern Regional College Terms and Conditions for Enrolment and Application 2018/19

 

Introduction

Before applying to or enrolling on any course, you are encouraged to make yourself familiar with this and associated documents. You are also encouraged to print and keep a copy for your records. If you have any queries relating to this document, please contact   qualityhelpdesk@src.ac.uk

These Terms and Conditions for enrolment and application will apply to all potential and existing learners. 

 

Scope of Terms and Conditions

These Terms and Conditions are issued in relation to enquiries, applications and/or enrolments at Southern Regional College.

 

College Disclaimer

This information is correct at the time of print. However, it may be subject to change and no course advertised is guaranteed. Where a course is cancelled, applicants will be invited to apply for another course and the date of application will be applied to the new application. Please note that courses are delivered in English (unless otherwise stated).

 

Applying to Southern Regional College

Southern Regional College welcomes applications from all learners. Applications for admission to all courses are considered without regard to any inappropriate distinction e.g. age, ethnic origin, nationality, disability, sexual orientation, gender, religious or political beliefs, marital status, care experience or socio-economic background.

Information on how to apply to the College is available on our website https://www.src.ac.uk/courses/apply-now or by telephoning the College Enrolment and Course Enquiries line on 0300 123 1223 or complete the course enquiry form on the website –  click here

Potential learners can view the College Admissions Policy and Criteria at https://www.src.ac.uk/tm-about-us/about/policies   

 

Course Entry Requirements

Courses offered by the College are aimed at a wide range of abilities. The most up-to-date minimum entry requirements for full time and substantial part time courses can be viewed on our website at https://www.src.ac.uk/courses/apply-now

In some cases, additional criteria may apply and this information can be found on course pages. Further information on course entry criteria (Admissions Policy and Criteria) is available at

https://www.src.ac.uk/tm-about-us/about/policies  

 

Enrolling at Southern Regional College

Southern Regional College welcomes enrolments from all learners unless they are assessed as being a risk to others. Information on how to enrol is contained on the website and those wishing to enrol at the College can obtain information from the website www.src.ac.uk  or by telephoning the College Enrolment and Course  Enquiries line on 0300 123 1223 or complete the course enquiry form on the website – click here

Potential learners can view the College Admissions Policy and Criteria at https://www.src.ac.uk/tm-about-us/about/policies  

 

Changing Course Location or Content 

Southern Regional College has endeavoured to provide you with information on your programme including content and location and will not change these unless necessary.

However there may be circumstances in which the College must cancel, withdraw or change the location of a course. In these limited circumstances, this will be done in line with the College’s HE Course Closure, Suspension and Substantial Change Policy and Procedure and the College’s obligations under the terms of the Consumer Contracts Regulations 2013.
The course location referenced may be the primary location and you may have to attend at an alternative campus. This information will be clearly communicated to you at the time of enrolment. If the location is changed during your course of study, the College will make every effort to notify you as soon as possible to minimise any inconvenience this may cause.

In all cases where there is to be a programme change the College will communicate to students and applicants who would be affected by this as soon as it has been approved. In most cases this will be the academic year before the change happens. There are however limited circumstances where changes need to be made with less notice as per the HE Course Closure, Suspension and Substantial Changes Policy available at

https://www.src.ac.uk/tm-about-us/about/policies

 

Cancellation of Course Before it Starts

The College will make every effort to run the advertised courses and programmes. However, all courses must have a minimum number of students in order to contribute to operating costs and some classes may be combined to improve class sizes. If the minimum number of students is not reached on a course, the College reserves the right to withdraw the course or a specific course element and in other cases classes may have to be cancelled. The relevant curriculum team supported by the College’s Student Services teams will provide appropriate support to applicants to find alternative programmes at Southern Regional College or to support applications to other providers.

Where a full time or substantial part time course is cancelled, applicants will be invited to apply to another course and the date of their original application will be applied to the new application.

 

Cancellation of a Course In-Year

In exceptional circumstances, a course may be closed by the College or its awarding body/University partners or the College may no longer be able to teach a course or an aspect of a course to a specific group of students, or the College or awarding body/University partner may introduce a substantial change which will impact on applicants and/or current students.

The relevant curriculum team supported by the College’s Student Services teams will provide appropriate support to students to to complete the course of study on which they are enrolled find alternative programmes at Southern Regional College or to support applications to other providers.

Course closures will be managed through Southern Regional College’s HE Course Closure, Suspension and Substantial Changes Policy at https://www.src.ac.uk/tm-about-us/about/policies

 

Payment of Fees

The payment of fees is the responsibility of each student and they may be paid by cash, cheque, credit/debit card or other method approved by the College. Students will be required to pay all course fees at enrolment unless otherwise determined by the College. They are normally collected during enrolment at the beginning of the academic year, but where appropriate, additional fees may be collected at enrolment throughout the year.

For further information on Fees please refer to the Fees Policy 2019-20 and the Annual Schedule of Fees and Charges 2019-20 available at: 

https://www.src.ac.uk/tm-about-us/about/policies 

 

Early Withdrawal from a Course

Tuition fees must be paid in full and cannot be refunded. Registration, examination and validation fees will only be reduced or refunded if the amount is requested before the fee has been forwarded to the external body.

Students who withdraw without full settlement of their fees, including those who were in receipt of SLC funding, will, in accordance with the Annual Schedule of Fees be liable for any fees outstanding and that these amounts are payable to the College immediately. This will include any amounts not yet paid by the SLC and amounts that are subsequently recalled by the SLC.

For full terms and conditions on refunds and waivers please refer to the Fees Policy 2019-20 available at

 https://www.src.ac.uk/tm-about-us/about/policies

 

Unpaid Fees

Action will be taken by the College to recover any outstanding fees. This shall include the issuing of letters of reminder, the use of a debt recovery agency and may also include legal proceedings to recover the outstanding fees together with any administrative costs. Students who default on payment of fees may be removed from a course of study which may result in not having work assessed and access to all College facilities withdrawn.

Any student who completes a course of study and who has fees outstanding will not be eligible to graduate until and unless all outstanding fees are paid.

 

Equality and Diversity

The College aims to provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities.
Students are expected to behave in a way which respects and appreciates the diversity of the College community and the culture of others within that community.

“Students and staff are required to make themselves familiar with, and adhere to, the policies in place in the College which promote equality of opportunity, diversity and mutual understanding and good relations. All staff and students must be treated with respect and dignity irrespective of their age, ethnic origin, gender, marital status, religious belief, sexual orientation and whether or not they have a disability or dependants”

“Students and prospective students who have reason to believe that they have been discriminated against or have not received fair treatment will be able to pursue their complaint through the Complaints Procedure.

Complaints by any member of the College, student or staff, will be treated seriously and may be dealt with by the appropriate Disciplinary Procedures. All complaints are fully investigated in a fair and consistent manner”.
Click Here to find out more about the SRC Equality Scheme

The College Diversity and Equality Policy is available at
https://www.src.ac.uk/tm-about-us/about/policies

 

Criminal Disclosures

Southern Regional College is committed to providing a safe environment for all of its students. You must tell us about any unspent convictions you have If you advise us of certain criminal convictions, you will be contacted by a designated member of college staff to obtain further details prior to making a decision on your enrolment. You will not be automatically excluded from enrolment but in certain circumstances the College may be required to refuse your enrolment on your chosen course. In addition you may have to agree to a risk control contract before your enrolment can be confirmed and your case may be discussed with external agencies e.g. PPANI.

For more information please see https://www.src.ac.uk/tm-student-life/student-welfare

 

Health and Safety 

Southern Regional College, recognises and accepts its responsibilities to comply with the statutory duty requirements under the Health & Safety at Work (Northern Ireland) Order 1978 and subsequent regulations, to ensure, so far as is reasonably practicable the health, safety and welfare of all employees, learners and visitors. The College’s Health & Safety Policy can be viewed at https://www.src.ac.uk/tm-about-us/about/policies

 

Non EU learners 

The College welcomes applications from international students. Applications and enrolments will be processed in accordance with United Kingdom Visa & Immigration (UKVI) and Southern Regional College Admissions policy and procedure.   More information is available from an International Students Guide at  https://www.src.ac.uk

 

Privacy Policy

You can view our Privacy Notice at https://www.src.ac.uk/tm-about-us/about/dataprotection

 

Data Protection & Privacy 

Southern Regional College recognises and respects the importance of your privacy and is committed to treating your personal information responsibly, and in compliance with all relevant data protection legislation.

We are required to collect and hold information on all our students. The College needs to process your information to administer your studies; provide you with support; contact you about the College and its news and events; facilitate strategic planning and fulfil our statutory reporting obligations.

Your data will be shared with Government Departments and Statutory Bodies e.g. the Department for the Economy for statistical research, funding and other legitimate business purposes, including the provision of careers advice and guidance. Current Data Protection Legislation (The General Data Protection Regulation 2018 and the Data Protection Act 2018) entitles you to see the data held about you. For further details on our Privacy Notices, Data Protection and your rights, please visit our website at https://www.src.ac.uk/tm-about-us/about/dataprotection

For information on our Freedom of Information Policy, please visit the Policies section of our website at  https://www.src.ac.uk/tm-about-us/about/policies 

Feedback - Compliments and Complaints and Appeals

If a customer feels that the College has exceeded the expected standard of service or wishes to leave a compliment or positive comment, they can either:

  • Complete an online ‘Customer Compliments Form’ at https://portals.src.ac.uk/feedback/compliments.php
  • Complete a hard copy ‘Customer Compliments Form’. Forms may be downloaded from the College website or they are available at reception.
  • Email the College on feedback@src.ac.uk 
  • Advise a member of staff in person of the positive experience.

If a customer wishes to provide general feedback on the performance of the College they can:

If there is an occasion where a customer is not satisfied with the service we provide; they have a right to complain. We would encourage customers to seek to resolve any issues informally with the relevant member of staff e.g. face-to-face discussion. Customers can email the College on feedback@src.ac.uk to provide details of their informal complaint.
Where a resolution cannot be found or if the complaint is sufficiently serious, the customer may submit a formal complaint in writing.

If a customer wishes to make a formal complaint, they can either:
a) Complete an online Customer Complaints Form on the College website at https://www.src.ac.uk/contactus/complaints?lang=en
b) Complete a hard copy ‘Customer Complaints Form. Forms are downloadable from the College website or available at reception.
c) Email the College on feedback@src.ac.uk
d) If the complaint relates to an academic matter, students have the right to contact and engage with the relevant Awarding Body directly.

The College’s Complaints and Compliments policy can be accessed on the SRC website at https://www.src.ac.uk/tm-about-us/about/policies
The policy provides details of the process the College will take when addressing complaints, the associated response timeframes, and the potential avenues for escalation of the complaint, including appeals and referral to the Northern Ireland Public Services Ombudsman, or for HE students, The Competition and Markets Authority

 

Changes to the Terms and Conditions 

Southern Regional College may change these terms and conditions at any time but only under exceptional circumstances so it is advised that you retain a copy at the time of enrolment for your records. The College will continue to review these terms and conditions in association with its Student Council, through Student surveys and through feedback from our Awarding Bodies, QAA, ETI, Partnership Universities and our Quality Assurance forums.

 

General Information 

The College website provides extensive information on courses, facilities on campus and support available to you as a student which could enhance your learning. A Student course handbook and Diary is available at the start of each year which provides a wealth of information. You should visit the College’s website regularly as any amendments to the policies and procedures referred to in these terms and conditions shall be made available on the College website.