Complaints

Informal Complaints

If you wish to make an informal complaint regarding a recent experience with the College, please send an email to the Corporate Compliance Manager at feedback@src.ac.uk advising us of the pertinent details of the issue.

An informal complaint would be viewed as an issue which can be reasonably resolved in a quick and amicable manner through discussion or correspondence, without the necessity for a detailed formal investigation.

Wherever possible, the College would encourage our customers to utilise the informal complaints process in the first instance in order to resolve any issues which you may have experienced. If you have any queries regarding this process, please contact the Corporate Compliance Manager on 0300 123 1223 or 077 2520 0069.

Formal Complaints

If you wish to make a formal complaint regarding a recent experience with the College, use our online complaints form.

A formal complaint would be viewed as an issue which has arisen, where:

There has been potential unlawful behaviour
There has been a potential violation of College policy
There may be potential disciplinary action
The informal complaints process has been exhausted and no satisfactory resolution can be found

A copy of the Southern Regional College Complaints and Compliments Policy is available for you to download from our Policies page.

Customer Complaints Form

Section 1

Title

Name

Address Line 1

Address Line 2

Address Line 3

Postcode

Tel Number

Student ID

Status

Are you submitting a complaint on the behalf of someone else?

Section 2

Details of Complaint: Please ensure that all details are provided, including (if relevant) date, time and place of the event; and names of those involved.

Have you attempted to resolve this issue informally?

Section 3

What do you see as a suitable remedy to address the issue or matter raised?

I understand that a copy of this form may be provided to a member of staff if they are the subject of the issue.

By submitting this form, the formal complaints process of Southern Regional College will be enacted.