TRANSFORMING BUSINESS PROCESS USING AI AGENTS Level 3 Award (AdvanceME) EV-O

Level 3
Courses For Industry
eCampus
OCN NI

Overview

This programme provides a practical introduction to using Artificial Intelligence (AI) agents to improve everyday business processes. You will learn what AI agents are, what they can do, and how they can be used responsibly to improve productivity, collaboration and decision-making.

Importantly, the course moves beyond simply using tools such as ChatGPT or Copilot. You will learn how to create, test, refine and share your own AI agents using modern AI platforms.

The specification has a strong practical business focus. For example, learners will explore how organisations can use agents for email and document summarisation, spreadsheet analysis, information retrieval, decision support and routine communications.

A key part of the course is learning how to interact effectively with existing AI agents. You will explore specialised agents for areas such as research, data analysis, writing and idea generation, and learn how effective prompts can improve the quality of their responses. One of the most interesting elements of this qualification is that learners will actually create an AI agent rather than simply learn about them. Learners will examine tools such as Microsoft 365 Copilot Agent Builder and Copilot Studio, as well as agents linked to organisational information such as SharePoint content.

The course also considers what happens when AI agents move from individual experimentation into an organisational environment. Learners will explore how agents can be shared with specific users, teams or more widely across an organisation and how they can be integrated into collaborative tools such as Microsoft Teams. They will also consider permissions, data security, organisational policies, responsible AI, monitoring and governance, including the important principle that an agent should only be able to access information that the user already has permission to view.

Applicants must be at least 18 years of age and should have GCSE Mathematics and English, or equivalent.

No previous AI or programming experience is specified as an entry requirement, making the course suitable for individuals who want to develop practical skills in using AI agents within a business environment.

The course is particularly suitable for people who are involved in, or expect to become involved in, the implementation or use of Artificial Intelligence within an organisation. It is also suitable for those wishing to gain employment in roles where knowledge of AI tools and AI-enabled business processes is increasingly important.

Learners will explore areas including:

What AI agents are and how they work
Different types of AI agents and where they can be used within business
Prebuilt and custom AI agents
Microsoft 365 Copilot and Copilot Chat
Using agents to summarise emails and documents
Analysing spreadsheet and business data
Automating information retrieval
Supporting business decision-making
Drafting routine business communications
Using natural language to interact with AI agents
Effective prompt engineering
Evaluating and verifying AI-generated information
Creating your own AI agent
Configuring instructions, knowledge sources and starter prompts
Testing and refining an agent to improve its performance
Sharing AI agents with individuals, teams and across an organisation
Using AI agents within Microsoft Teams
Permissions, access control and data security
Responsible AI, governance and UK GDPR.
Using AI Agents Safely in Business

There are no traditional examinations as part of this qualification. Assessment is carried out internally through a portfolio of evidence, with an emphasis on demonstrating knowledge and practical skills in realistic situations.

Assessment methods may include:

Practical demonstrations and assignments
Coursework or projects
Written work
Learner logs or diaries
Observations and discussions
Electronic portfolios and e-assessment.

This means learners will have opportunities to demonstrate what they can actually do with AI agents, including creating, testing and refining an agent, rather than relying solely on written theory.

The qualification is graded on a Pass/Fail basis.

Successful completion of this qualification provides a clear progression route into more advanced AI study.

Possible progression may be to:

OCN NI Level 4 Certificate in Artificial Intelligence and Machine Learning
OCN NI Level 4 Certificate in AI for Business Leaders
OCN NI Level 4 Certificate in Generative AI – Concepts, Processes, and Applications.

This makes the Level 3 Award a particularly useful starting point within an AI learning pathway, allowing learners to gain practical experience with AI agents before progressing into more specialist technical or business-focused Level 4 qualifications.

The skills developed through this course are increasingly relevant across a wide range of industries because AI agents can be used to automate routine activities, improve access to information, analyse data and support employees in everyday business processes.

The qualification may be particularly useful for those working in or progressing towards roles involving business administration, digital transformation, operations, project support, data analysis, customer support, business systems and AI implementation.

It is also highly relevant to existing employees who may not work in traditional IT roles but are increasingly expected to use AI tools effectively within areas such as HR, finance, marketing, administration, management and customer services.